Operations Associate at The Cancer Letter

The Cancer Letter is seeking an Operations Associate to support invoicing, customer support, relationship management, and other administrative tasks. 

Jessye Kass Consulting has been retained to assist this search. 

The role joins The Cancer Letter’s growing Operations team, which supports the editorial arm of the publication. This is a client-facing position that is ideal for someone with a strong attention to details and excellent interpersonal skills

• Location: Remote - Accepting candidates residing in Washington-DC, Maryland, Virginia, Pennsylvania, New Jersey, and Massachusetts. 
• Salary: The salary for this role is $50,000-$52,000
• Reports to: Account Manager
• Full-Time: 40-hour work week, great benefits, unlimited PTO and professional development opportunities

About The Cancer Letter

For 50 years, The Cancer Letter has been the leading source of information on cancer research, drug development, and health care policy and funding. The Cancer Letter readership includes academic oncology, pharmaceutical companies, oncology professional societies, patient advocacy organizations, as well as federal agencies, including NIH, NCI, and FDA. We have won numerous journalism awards for our investigative coverage of issues that shape oncology. Our hard-hitting investigations have impacted public policy, contributed to federal action, and saved lives.

The Cancer Letter is a subscription-only independent weekly publication based in DC with a circulation of over 75,000. Learn more about us here. The Cancer Letter also runs the Cancer History Project, a free archive for the history of oncology.

Responsibilities: What you’ll be doing

There are four main categories: Billing Support, Subscriber Management, Customer Service, and Administrative Support 

Duties include:

• Subscription renewals and invoicing
• Customer support and troubleshooting
• Supporting the subscription and ad sales pipeline
• Interfacing with contacts at cancer centers, health systems, advertising agencies, biotech and pharmaceutical companies, non-profits, and government agencies to serve as customer support, accounts receivable, and advertising logistics
• Onboarding new subscribers
• Drafting and sending reports to clients and partners
• Other administrative duties as needed

Requirements: What we need from you

We encourage all candidates with some or most of these skills to apply.

• Minimum 1 year of customer-facing or administrative experience
• Strong written and verbal communication
• Technically proficient—you learn new systems quickly
• A motivated self-starter who is not afraid to ask for help
• Interest in health, news publications, or oncology

The following would be a benefit but are not required:

• Experience with Quickbooks, Asana (or similar project management software), and CRMs (especially Monday CRM)
• Comfort working in the Google Suite (Gmail, Google docs, Google Sheets)
• Experience working with health systems or similarly complex, matrixed organizations
• A background in accounting, bookkeeping, invoicing, fundraising, or sales
• A background or interest in IT, especially networking or web development (Wordpress)

Budget: The salary for this role is $50,000-$52,000, with consideration given to experience, internal equity, and location.

Benefits (What's in it for you?):

• Health insurance
• Dental insurance
• 401k-eligible with company match after 3 months of employment
• Unlimited PTO, in addition to scheduled publication breaks (3 week minimum)
• 12 weeks paid parental leave 

Investment Policy: The Cancer Letter staff members are precluded from directly investing in pharmaceutical companies or data companies directly engaged in cancer.

Remote Logistics: The Cancer Letter is currently or has been a registered employer in the following states: Maryland, Virginia, New Jersey, Massachusetts, Pennsylvania, and Washington, DC. If you do not live in one of these states, but wish to apply, you may - however - we will be *strongly* prioritizing the states in which we are already authorized.

How to Apply:

Jessye Kass Consulting is assisting with this search. To apply, please submit an application via the Apply button. In lieu of a cover letter, you will be asked the following short-answer questions:

1. Can you tell us about a time when you got stuck on a project? What did you do? How did you get unstuck?

2. Tell us about an accomplishment or success of yours that is relevant to the responsibilities of this position. 

3. Is there anything else you'd like to share about your background, your experiences, or otherwise that would help us better understand your candidacy beyond your submitted materials?

What to Expect:

This is an anticipated timeline, subject to change. 

• Application is posted on February 5. Applications will be reviewed on a rolling basis and applications will close on February 26 or when 250 applications have been received. 
• Material Review will begin Feb 6 
• Screening Interviews with recruitment consultant will begin Feb 11
• Recommendations to The Cancer Letter hiring team by Feb 26
• 2nd Round Zoom interviews with The Cancer Letter - Late Feb - Early March
• Final Round interviews with The Cancer Letter - Early March - Mid-March
• Start Date - As soon as possible

Please note, due to the volume of applications, if you do not answer the application questions, your application will not be considered. No phone calls, please.

If you have any accessibility issues, need accommodations, or have questions, please contact Jessye Kass Karlin (jessye@jessyekassconsulting.com).