Domestic Violence Resident Support Coordinator (Case Manager)

Resident Support Coordinator (Case Manager)
Permanent Supportive Housing

JOB TYPE
Salary range: $57,000-$59,000
Full Time: Monday-Friday (10am-6pm flexibility)
On-site work required, with one day Work From Home
No weekends
Reports To: Director of Housing Services

This search is being assisted by Jessye Kass Consulting for Transition House.

Role Summary:

The Resident Support Coordinator (Case Manager) will provide case management and support services to survivors of domestic violence living long-term in our subsidized housing. This role involves a focus on individuals and families with disabilities, ensuring they receive the necessary assistance to live independently and thrive.

Our Culture: Why work with us?

Our greatest asset is our employees, encompassing a variety of origins, concepts, viewpoints, and life journeys. We've established a diverse and inclusive atmosphere filled with individuals who share a common purpose. Our leadership is characterized by openness, approachability, genuineness, and a commitment to nurturing our team. A tangible sense of mutual dedication permeates our environment, and collectively, we engage in impactful endeavors that bring about transformative changes for those we serve.

Transition House values diverse life experience and is an Equal Opportunity/Affirmative Action Employer. Bilingual/bicultural applicants, survivors of domestic violence, persons of color, people with disabilities, and GLBTQI people are strongly encouraged to apply.

Who we are:

Transition House’s mission is to end domestic violence in our community. Sparking social change in Cambridge, Massachusetts since 1976, we are an innovative organization that develops prevention tools and provides holistic support and a range of housing options for individuals and families surviving domestic and intimate partner violence. To learn more about us: https://www.transitionhouse.org

Who you are and benefits to you:

You are unabashedly passionate about being of service. You work from a philosophy that sees people, not problems, and are committed to fostering a workplace culture that is client-centered, trauma-informed, collaborative, and guided by a social justice lens. In this exciting role, and reporting to the Director of Housing Services, your strengths will be highlighted as an effective communicator, proficient with technology, self-starter, team-oriented, resourceful, and well-organized. Your visionary mindset, creativity, and strong problem-solving abilities will be recognized.

This role provides:

• Salary range is $57,000-$59,000

• Additional compensation for fluency in Spanish

• Comprehensive benefits package: Health, dental, retirement plan, and generous paid time off, with over 10 paid holidays off

• Ongoing professional and clinical supervision, with opportunities to participate in education and training regularly throughout the year

A day in the life of this role:

• As a Resident Support Coordinator, you will be part of a high-functioning Residential Team of (20) full-time & part-time staff who are zealous advocates with a passion for supporting and empowering people. 
• Your focus will be supporting survivors of domestic violence that are living long-term in our agency’s subsidized units across the Metro-Boston area and are disabled. With a caseload of 12 households (8 families, and 4 individuals), some travel is required, although a vehicle is not necessary for the role.
• You will work in an open office environment with the team, with access to private spaces for confidential client meetings. You will share an office space with another Resident Support Coordinator and a Housing Fellow who will support you in the work and with other administrative needs.
• You will have the opportunity to meet a variety of demands, including court accompaniment, Social Security and Benefits Advocacy, setting up and furnishing apartments, needs assessment, and co-facilitating training sessions in the community. 

You will be supervised by a Director who is flexible, communicative, responsive, caring, and does not micro-manage. Above all, you will provide life-changing support to survivors of domestic violence.

Summary of Duties:

• Provide timely case management and coordination of services that are effective, equitable, and client-centered to 12 survivors’ households in their apartments or at the main office

• Apply for a range of benefits including SSI, SSDI, SNAP and Health Insurance

• Connect survivors to resources, and make referrals as needed for counseling, medical and economic resources

• Conduct screening interviews, intakes, and annual assessments of needs

• Support survivors with ongoing life needs, goal planning, and engagement in skill-building programs to overcome trauma and regain independence

• Accompany clients to various appointments not limited to medical, court, housing, legal and provide support centered on their needs and comfortability 

• Identify and address barriers, such as the loss of essential documents, CORI, arrears and credit

• Work alongside the Child and Family Services Team to support family needs, and work closely with the Survivor Resource Coordinator to navigate resources and empowerment supports 

• Work collaboratively across all teams to center and support the needs of survivors

• Facilitate and maintain relationships with property management companies and landlords, communicate maintenance requests, and client concerns

• Arrange interpretation assistance as needed and maintain confidential records in a secure database

• Participate in weekly programmatic supervision, clinical supervision, agency, and cross-agency meetings

What we need from you:

• Fluency in English, both verbal and written, is required; fluency in Spanish is highly desirable

• A degree in Social Work (or Mental Health) is highly preferred

• Extensive knowledge about applying for SSI/SSDI benefits and/or SOAR certification

• 3-5+ years of direct service experience working with marginalized populations, including individuals experiencing homelessness, mental illness, substance use, or domestic violence

• Self-motivation, cultural humility, respect for diversity, belief in client autonomy, and the ability to work collaboratively with others

• High level of proficiency with the Internet, Google Suite, ZOOM, and Microsoft Office Suite

• Expertise in providing safety-planning support and trauma-informed advocacy

• Ability to develop and sustain collaborations with colleagues and providers from multiple external community organizations

• Ability to balance competing priorities efficiently and maintain client trust

• Ability to climb stairs frequently and regularly lift and move 30 pounds to assist guests in moving in and out of apartments

How to Apply:
Jessye Kass Consulting is assisting with this search. To apply, fill out the application on this page. In lieu of a cover letter, you will be asked short answer questions and will upload your resume.

The questions will be:

1. What personal qualities make you a great Resident Support Coordinator? What skills will serve you best in this role?

2. Please share an example of a time you improved efficiency in a process or system. What was the process/system? What steps did you take? What was the result?

3. What considerations would guide your work with survivors of domestic violence? Consider: safety planning, mental health, and systems advocacy.

If you have any accessibility issues, need accommodations, or have questions, please contact Jessye Kass at jessye@jessyekassconsulting.com.

No phone calls, please.